Drive loyalty and revenue with world-class experiences at every step, with world-class brand, customer, employee, and product experiences. Transform customer, employee, brand, and product experiences to help increase sales, renewals and grow market share. Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. World-class advisory, implementation, and support services from industry experts and the XM Institute. Whether you want to increase customer loyalty or boost brand perception, we’re here for your success with everything from program design, to implementation, and fully managed services.
Natural Language Generation (NLG)
NLU-driven searches using tools such as Algolia Understand break down the important pieces of such requests to grasp exactly what the customer wants. By making sense of more-complex and delineated search requests, NLU more quickly moves customers from browsing to buying. For people who know exactly what they want, NLU is a tremendous time saver. Traditional search engines work well for keyword-based searches, but for more complex queries, an NLU search engine can make the process considerably more targeted and rewarding. Suppose that a shopper queries “Show me classy black dresses for under $500.” This query defines the product , product type , price point (less than $500), and personal tastes and preferences .
